Introduction
Your team is juggling customer messages across WhatsApp, Instagram, Facebook, and email. Conversations get missed. Response times suffer. Customers feel ignored.
You need one place where every message lands, gets assigned, tracked, and resolved, without switching apps or losing context.
C3 Mailime is the omnichannel inbox built for teams who run on messaging. WhatsApp campaigns, SLA tracking, CSAT, automation, and full analytics.
- Unified inbox for WhatsApp, email, and live chat
- Tracks SLA, CSAT, and team performance analytics
- Runs WhatsApp campaigns with automation tools
- Uses flat pricing with no hidden usage fees
- Helps teams reply faster across all channels
- One client saw 42% more returning customers in 60 days
- WhatsApp first but covers Instagram, Facebook, and email too
- Reopens WhatsApp 24 hour windows in one click
- Includes SLA, CSAT, and analytics in all plans
- Manage support chats from one shared inbox
- Run WhatsApp broadcast campaigns to customers
- Track agent response and resolution times
- Send automated replies and route chats to the right agent
- Connect WhatsApp, email, and social channels
- Assign and manage conversations with your team
- Monitor analytics and automate workflows
Features
One inbox for every customer conversation
Your customers don’t care which channel they use, they just expect fast replies. C3 Mailime pulls every conversation into one shared inbox so your team can respond faster without juggling tabs all day.
- Manage WhatsApp, Instagram, Facebook, email, and live chat from one place
- Assign conversations to agents and teams instantly
- Track open, pending, and resolved conversations in real time
- Never lose track of customer conversations again
Everything lands in one inbox, so your team always knows what’s happening.
WhatsApp campaigns that actually get opened
Email inboxes are crowded. Social algorithms are unpredictable. But WhatsApp messages? People actually read them.C3 Mailime lets you launch broadcast campaigns directly through WhatsApp using approved templates and targeted audience segments.
- Send broadcasts to your entire contact list or selected segments
- Use pre approved WhatsApp templates for compliant messaging
- Reopen expired 24 hour conversations with one click
- Reach customers instantly without complicated workflows
Reach customers before they forget your brand exists.
SLA management without the spreadsheets
Keeping track of response times manually is basically a full-time job. (“Did we reply within the SLA?” “Uh… let me open six reports and cry for a minute.”). C3 Mailime automatically tracks every conversation against your SLA policies so your team stays accountable without constant monitoring.
- Set response and resolution time targets
- Monitor SLA breaches before they happen
- Track hit rates, misses, and policy performance
- View real-time performance across your support team
Set clear standards and let the platform enforce them automatically.
Analytics that tell the real story
You can’t improve customer support if you’re guessing what’s happening behind the scenes.C3 Mailime gives you detailed analytics across conversations, agents, inboxes, labels, and teams so you always know where things stand.
- Track first response time, resolution time, and waiting time
- Monitor conversation volume and resolution counts
- View CSAT scores, feedback comments, and response rates
- Analyze SLA performance and team productivity in real time
Every important metric is already measured and ready to review.
Automation that handles the repetitive work
Your support team should spend time helping customers, not manually routing conversations all day.
With C3 Mailime, you can automate repetitive tasks and keep conversations moving automatically in the background.
- Auto assign conversations based on channel, keywords, or customer attributes
- Apply labels and canned responses automatically
- Snooze conversations and trigger webhooks instantly
- Reduce manual work and speed up response times
The platform handles the busywork so your team can focus on customers.
A full support desk in your pocket
Customer conversations don’t stop when your team leaves their desk.C3 Mailime includes native iOS and Android apps that keep your entire inbox accessible from anywhere.
- Reply to conversations directly from mobile
- Assign and resolve tickets on the go
- Access conversation history and internal notes
- Stay synced across desktop and mobile devices
Your entire support operation fits in your pocket.
C3 Mailime combines omnichannel messaging, WhatsApp campaigns, SLA tracking, automation, analytics, and mobile support into one platform designed for fast-moving teams.
Stop bouncing between apps just to answer customers.Get lifetime access to C3 Mailime today!
Product Overview
Designed For
- Small and medium businesses
- Customer support teams
- Restaurants and retail shops
- E-commerce stores
- Marketing agencies
Similar To
- Respond.io
- Wati
- SleekFlow
Integrations
- OpenAI (writing assistant)
- Google Translate
- Webhooks
Operating Systems
- Web App
- iOS
- Android
Features
- Multi-channel inbox, WhatsApp campaigns, SLA management, CSAT surveys, Automation rules, Full analytics, Mobile app, Canned responses, Macros, Custom attributes, Template builder, Agent and team management
Pricing plans
All plans include these features
- All core features
Company Info
Founder
Ahmed Hayek
Founder & CEO of Dijital Bloks LTD | Empowering the MENA region with innovative Martech solutions.
Launched In
January 2025
Company HQ
London, UK
Team Size
5 - 11
Product stage
Growth
Funding
Self-funded
ARR
$50k
Helpful links
Reviews & Questions
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Excellent service and very professional team. The project was delivered on time, and the final result exceeded our expectations. Communication was smooth throughout the process, and they were always responsive to our requests. Highly recommended for anyone looking for reliable web development services.
Manage WhatsApp, Instagram, Facebook, Email and Live Chat from one inbox.
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