Introduction
Juggling customer messages across WhatsApp, email, live chat, and a dozen other platforms feels like playing communication whack-a-mole. (“Wait, did they message us on Facebook or Instagram again?”)
Between missed conversations, overworked support agents, and customers waiting hours for simple answers, you’re drowning in support tickets while your team burns out. If only there was a way to centralize every conversation and let AI handle the repetitive stuff while your agents focus on what matters.
Meet Support Board.
Support Board is an AI powered customer support platform that automates conversations with intelligent chatbots and centralizes all your customer communications into one powerful dashboard.
- AI chatbot (OpenAI+Google) automates support, learns from site PDFs, and escalates 24/7
- Support Board centralises chats, multilingual KB, rich editor, routing, AI tools reports
- AI live chat boosts marketing: pop-ups, newsletter sync, multichannel messages, booking
- AI automation, fast setup, and smart replies improve support speed while reducing workload
- Centralised chats, multilingual tools, and rich messaging features streamline communication
- Marketing boosts via pop-ups, campaigns, and multichannel messaging grow leads and sales
- AI that learns from your content, giving precise answers without manual setup or training time
- Unified platform combining live chat, automation, and multichannel messaging in one system
- Powerful marketing tools integrated with support to boost engagement, leads, and conversions
- Centralizing communication for support teams
- Automating common queries and tasks with AI
- Managing sales conversations and lead tracking
Copy the JavaScript snippet provided by Support Board.
Paste it into your website’s HTML, right before the closing
</body>tag.Using WordPress or Shopify? Install the official plugin/integration for a faster, easier setup.
Features
One inbox for every conversation
Support Board brings together every customer touchpoint so your team never misses a beat.
- Monitor and respond to messages from WhatsApp, Facebook Messenger, Instagram, Telegram, email, SMS, and tickets in one place.
- See when customers are typing in real-time and view their online status
- Search conversations instantly and access full customer history at a glance
- Automatically translate messages between agents and customers in any language
Stop jumping between platforms and manage all customer conversations from a single, streamlined interface.
AI chatbots that actually help
Your chatbot can tap into OpenAI and Google AI to provide intelligent, contextual responses that feel surprisingly human.
- Train chatbots using your own documents, website content, or knowledge base for accurate, brand-specific answers
- Let the chatbot search Google in real-time to answer questions about current events and recent updates
- Build conversation flows with Q&A sequences to collect user information and solve common issues
- Automatically hand off complex conversations to human agents when needed
Give customers instant answers 24/7 while your AI chatbot handles the repetitive questions.
Smart features that save time
Support Board uses AI to make your support team faster and more efficient without adding extra work.
- Get AI-suggested replies in real-time using Smart Reply to respond faster
- Use one-click AI rewriting to make messages friendlier and more professional
- Automatically fix spelling mistakes in any language as agents type
- Create saved replies and rich messages for common questions
Let AI do the heavy lifting so your agents can focus on building relationships.
Train your bot with your data
Upload your documentation or link to your website, and watch Support Board create a custom chatbot trained on your exact content.
- Automatically generate answers based on your knowledge base, FAQs, and help articles
- Integrate with Shopify or WooCommerce so the chatbot can answer product questions using real-time store data
- Teach the bot new answers on the fly as agents handle conversations
- Use OpenAI Vision to let your chatbot analyze and understand images
Your chatbot becomes an expert on your business, delivering accurate answers without constant supervision.
Built-in knowledge base and tickets
Create a multilingual help center accessible from dedicated pages or directly within the chat interface.
- Set up a searchable knowledge base so customers can find answers before reaching out
- Manage support tickets alongside live chat conversations
- Collect customer feedback after every chat experience
- Track agent performance with built-in ratings and analytics
Reduce support volume by empowering customers to help themselves.
Automation that converts
Turn support conversations into sales opportunities with proactive messaging and smart automations.
- Send targeted pop-up messages based on user behavior
- Create automated follow-ups via chat, email, or SMS with custom merge fields
- Integrate TidyCal so your chatbot can create and manage bookings automatically
- Route conversations to specific departments or agents based on customer needs
Support Board helps you provide excellent customer service while automating the workflows that drive revenue. Stop letting customer conversations fall through the cracks.
Get lifetime access to Support Board today!
Product Overview
Designed For
- Customer support
- Ecommerce
- Small businesses
Similar To
- Drift
- Help Scout
- Intercom
Integrations
- OpenAI
- Shopify
- TidyCal
Operating Systems
- Web
- Android
- IOS
Features
- AI
Pricing plans
All plans include these features
- Premium support
- All supported apps are included
- White Label
- OpenAI and third-party service fees not included
Company Info
Founder
Federico Schiocchet
Full-stack dev with $1M+ in software revenue. OpenAI, PHP/JS expert. Ships clean, framework-free products that scale.
Launched In
Jan 2017
Company HQ
London, UK
Team Size
1-10
Product stage
Growth
Funding
Bootstrapped
ARR
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Helpful links
Reviews & Questions
Only logged in customers who have purchased this product may leave a review.
Q & A
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Hey there!
Welcome to Product Canyon!
While you integrate with Shopify + WooCommerce (which is v. cool) do you also support CSV or JSON product import for non-ecommerce stores?
Thanks!
Allen
Hi there!
Unfortuantely the WooCommerce app is not compatible with this cloud based version. You need the Support Board WP version for that.
The good thing is that you can still train the chatbot with your WooCommerce website also with this version.
Yes, you can train the chatbot using JSON and CSV files.
If you have further questions don't hesitate to contact me.
Thank you!
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Support Board
AI live chat for WordPress, no code chatbots, tickets & WooCommerce support.
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